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Swarupam Bikash Corporation

Return and Refund Policy

Return and Refund Policy

Last updated: August 21, 2026

Thank you for shopping with Swarupam Bikash Corporation Pvt Ltd.

This Return and Refund Policy explains how cancellations, returns, replacements, and refunds work for orders placed on our online store. Please read it carefully before placing an order.

1. Company Details

  • Seller: Swarupam Bikash Corporation Pvt Ltd
  • Website: https://sbcpvtltd.com/shop
  • Email: swarupambikashcorporation@gmail.com
  • Phone: +91 77354 97575
  • Address: Plot No. 274, Khata No. 200/264, Srikoruan Road, Near Danda Mahaveer Temple, Srikoruan, Gopalpur, Cuttack, Odisha – 753011, India

2. Order Cancellation

Before dispatch

You may request cancellation of an order before it is shipped by contacting us via email, phone, or the Contact Us page with your order number. If cancellation is approved before dispatch, a full refund will be initiated to the original payment method.

After dispatch

Once an order is shipped, it cannot usually be cancelled. You may refuse delivery (where permitted by the courier) or raise a return request after delivery under the conditions below.

Seller-initiated cancellation

We may cancel an order due to stock unavailability, pricing error, suspected fraud, payment failure, or non-serviceable pin code. In such cases, any amount paid will be refunded.

3. Return Window

Eligible products may be returned within 7 days from the date of delivery, subject to the conditions in this policy.

4. Conditions for Returns

To be eligible for return, the product must:

  • Be unused, unworn, and in the same condition as received
  • Include original packaging, tags, accessories, freebies, and invoice/packing slip where applicable
  • Not be damaged due to misuse, negligence, or unauthorized repair
  • Match the product that was delivered for the order number raised

5. Non-returnable Items

Unless required by law or defective on arrival, the following are generally not returnable:

  • Products marked as non-returnable on the product page
  • Personalized / made-to-order items
  • Perishable goods, food items, or products that deteriorate quickly
  • Hygiene-sensitive items once unsealed (for example innerwear, personal care, certain beauty products)
  • Digital products, gift cards, or downloadable content (if offered)
  • Products damaged due to improper use after delivery

6. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, expired (where applicable), or incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos/videos of the outer packaging, invoice, and product defect/mismatch
  • A short description of the issue

After verification, we will arrange a replacement (subject to stock) or a refund as appropriate.

7. How to Request a Return

  1. Contact us at swarupambikashcorporation@gmail.com or +91 77354 97575, or use the Contact Us form.
  2. Share your order number and reason for return.
  3. Wait for return approval and pickup/return instructions from our team.
  4. Pack the product securely in original packaging for reverse pickup or self-ship as instructed.

Unauthorized returns sent without approval may not be accepted. Return shipping for approved defective/wrong product cases is generally borne by us. For change-of-mind returns (where approved), return shipping may be deducted or borne by the customer as communicated during approval.

8. Refund Process

  • Refunds are issued only after we receive and inspect the returned product (or after verification for cancelled orders before dispatch).
  • Online payments (Razorpay): Approved refunds are processed to the original payment method (UPI / card / net banking) via Razorpay, typically within 7–14 business days. Your bank or UPI app may take additional time to reflect the credit.
  • Shipping charges may be non-refundable except where the return is due to our error or a defective/wrong product.

9. Replacement

Where a replacement is requested and the same product is in stock, we will arrange re-shipment. If the product is out of stock, we will process a refund instead.

10. Failed Delivery / RTO

If a shipment is returned to origin (RTO) due to customer unavailability, incorrect address, or refusal to accept, we will refund the product amount after the shipment is received back at our warehouse, minus any applicable logistics charges where communicated.

11. Contact for Returns & Refunds

  • Email: swarupambikashcorporation@gmail.com
  • Phone: +91 77354 97575
  • Web: Contact Us
  • Address: Plot No. 274, Khata No. 200/264, Srikoruan Road, Near Danda Mahaveer Temple, Srikoruan, Gopalpur, Cuttack, Odisha – 753011, India
  • Support hours: Monday to Saturday, 9:00 AM – 8:00 PM IST